How do I return an item?
If you are dissatisfied with a product for any reason, simply return it to us within 10 days from shipping date. The product to be returned must be in perfect condition (brand new condition), packaged in the original box, and with a copy of the invoice/packing slip for a refund. We will take it back, inspect it, and refund the full purchase price (S&H charges are non refundable). Exceptions may apply according to each Brand and Manufacturer’s Policy.
Items qualified for FREE SHIPPING will be charged a 10% Restocking FEE for shipping and handling. Items described as ON DEMAND (custom made) cannot be cancelled or returned after order is received and confirmed. Orders that have already been shipped cannot be canceled.
Please contact us in advance for an RA (return authorization) number. Unfortunately, we cannot accept returns without the RA number.
To ensure a safe shipment of your returned item(s), we highly advise you to ship it back by a reliable shipping method (Example: FedEx, UPS, USPS), including delivery confirmation or tracking number. All shipping costs must be pre-paid by the customer. COD shipments will be refused.
A 20% restocking fee applies to all products returned after the 10-day grace period. A 35% restocking fee will be charged on all merchandise returned between 20-30 days of the original ship date. Returns after 30 days will be refused.
Note: Items manufactured by Ambu, Columbia Dentoform, Eisco, Gaumard, Health Edco and Kyoto Kagaku are subject to a minimum of 15% restocking fee on the first 10 days after shipping date. Fee may be increased if period is surpassed. After 30 days from shipping date, return may be denied.